User Terms and Conditions

These Terms and Conditions set out the rules for using Super Seven’s online casino and sportsbook services in Canada. They explain the relationship between us and our users, and they govern account use, deposits, play, promotions, withdrawals and dispute handling. By registering an account you agree to follow these terms and any additional rules published on the site.

Account responsibilities

Account holders are responsible for keeping login details confidential and for all activity that occurs under their account. We require accurate personal information at registration and at any time we request verification documents. If you suspect unauthorised access you must notify our support team immediately.

Account verification

We may require government-issued ID, proof of address and payment method evidence before processing withdrawals or when we detect unusual activity. Verification is part of our standard security and anti-money-laundering checks. Accounts may be suspended until requested documents are provided and verified.

Account limits and controls

Players can set voluntary deposit, loss and wager limits via their account settings. We may also apply limits for security, legal or risk reasons. Limits affect deposits, play and withdrawals and remain in place until changed through the account tools or by contacting support.

Eligibility requirements

Only users who meet the minimum legal gambling age in their province may open an account. You must be resident in a country we accept and must not be subject to a self-exclusion or other restriction. Multiple accounts per person or household are not permitted; we reserve the right to close duplicate accounts.

Acceptable platform use

Use of the platform must comply with applicable laws and these terms. Prohibited behaviours include fraud, collusion, attempting to bypass geo-restrictions using VPNs, chargebacks, and abuse of bonus terms. We may investigate suspected violations and take actions such as withholding funds, restricting play or closing accounts.

General bonus and promotion rules

Promotions are subject to separate terms which form part of these Terms and Conditions. Bonuses may carry wagering requirements, maximum bet rules and game contribution limits. Bonus funds and free spin winnings may be forfeited if the promotional conditions are not met or where abuse is suspected. Always check the specific promotion terms before opting in.

Deposits and withdrawals

Available payment methods are shown in the cashier and may include Interac and other Canadian-friendly options. Minimum and maximum amounts depend on the chosen method. Withdrawals are subject to verification and may be delayed for checks or compliance reasons. We aim to process requests promptly but reserves reasonable processing time to complete necessary checks.

Dispute resolution

If you have a concern please contact support so we can attempt to resolve it. If internal resolution is not possible, further escalation options will be outlined by our support team. Decisions based on evidence and account records are final unless otherwise required by law.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be published on the site and, where appropriate, communicated to account holders. Continued use of the service after changes are posted constitutes acceptance of the updated terms.